Refund Policy
Our return policy lasts 100 days. If 100 days have passed since your purchase we cannot offer you a refund or exchange.
Returns
If you have used LumenPro for the recommended 90 days but are not satisfied, please email us at service@lumenpro.com with your name, order number, and the reason for your refund request. We will send you an email to notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within ten (10) business days. Please note: We do not issue refunds for delays in delivery due to carriers’ performance.
Exchanges
We only replace items if they are defective or damaged during shipment. If your order was damages when received, please send us an email at service@lumenpro.com. Please include photographs of any damage so we may file a claim with the carrier.
International Customers
If your order was rejected by your local customs agency, please contact us at service@lumenpro.com.
